Frequently Asked Questions

1) How do I order from Promotional Custom Mugs?

Ordering from Promotional Custom Mugs is easy! Just call our toll-free number to speak with an account manager or click on an item and register to fill in your details to get a call from us.

2) If I am buying from Promotional Custom Mugs, why do I get redirected and have to sign up with Branders.com?

Promotional Custom Mugs is a partner of Branders.com and shares the registration engine and features of the BRANDERS.COM website that allow you to view your logo on the corporate gift of your choice as well as to take your order.

3) How do I see my logo on a promotional product online?

To see your logo on promotional product of your choice, just register to use Design Studio, Branders.com's awesome utility that lets you design and view your logo.

4) What are my shipping options?

Promotional Custom Mugs offers a variety of shipping options through Branders.com. Please see your order cart or speak with an Account Manager to get the best options based on your deadline.

5) Do you ship overseas?

Yes! Contact us for more information.

6) Are there special rates for large volume orders?

Yes! Call 1-877-630-7910 now for a quote.

7) What is the Lowest Price Guarantee?

Promotional Custom Mugs is backed by the Branders.com Lowest Price Guarantee. Place your order for promotional products with confidence!

8) What satisfaction guarantee does Promotional Custom Mugs give me?

Promotional Custom Mugs, as a partner of Branders.com, wants you to be completely happy with your purchase. To ensure we meet this standard, we offer only premium, branded promotional items. If you are not completely satisfied with your promotional item purchase, we may replace, credit, or refund your order (may require merchandise return). Just call 1-877-630-7910 within 30 days of your order's arrival and we will resolve the issue.